Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in HELAS Jewelry pieces?
We use premium materials including 18k gold plating, 925 sterling silver, and ethically sourced gemstones to ensure lasting quality and luster.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US, while international orders may take 10-21 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale.
Does my jewelry come with a warranty?
Yes, every HELAS piece is covered by a 12-month warranty that protects against manufacturing defects and hardware issues.
How should I care for my jewelry to prevent tarnishing?
To maintain brilliance, avoid contact with perfumes, lotions, and water. Store your pieces in the provided microfiber pouch when not in use.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.